Package Terms and Conditions & FAQ
- Air-conditioned rooms are provided in all places except Munnar, Thekkady & Wayanad. Rooms at Munnar, Thekkady and Wayanad will be Non - Air Conditioned rooms for all Packages. 90% of the hotels including 5 Star hotels and resorts have Non - Air Conditioned rooms. But some of hotels had started installing Air Conditioned in rooms. If you require Air Conditioned rooms at hill stations please advice so that we will offer the supplementary cost. Standard Check in time is 1300 hours and check out time is 10 AM, but priority will be given in hotels in case if needed based on our relation and subject to availability.
- The package cost is calculated on the basis of Base category room in all categories of hotels & Resorts. Kindly note that the hotels/resorts mentioned in the website packages could only be confirmed at the time of confirming the booking with advance payment within the cut off date. In case of any unavailability alternative / similar accommodations would be provided and this would affect the cost as accommodation is the major element.
- Houseboat – Check in is 12 Noon & Checkout is 9 AM. Exclusive Houseboat will be provided unless otherwise specified. Exclusive houseboat mentioned in the itinerary includes all three meals and tea / Snacks in the evening. The houseboat provided by us is deluxe houseboat for Standard and Deluxe packages and Air Conditioned will work from evening 9 PM to 6 AM. Premium houseboat will be provided for premium and luxury packages and Air Conditioned will work full time as and when required. Boat will not move from evening 5:30 PM to next day Morning 7:30 AM as per law.
- Car & Coaches – Air Conditioned car will be provided exclusively as part of the packages wherever specified in inclusions. Please note that the Air Conditioned will be switched off while climbing hill station and in hill station. Driving time at hill station is limited to 7 PM unless in case of emergency. Normal working hours for drivers are 8 AM to 8 PM but vary depending upon situation. In case the vehicle used after 10 PM additional DA will be charged.
- Sightseeing – Sightseeing will be provided as per Itinerary. Your co – operation in keeping up the timings will enable in visiting all sightseeing places. The company will not be responsible in case of any closure of any monument / Sightseeing places due to local holiday, strike etc. Almost all Govt. Monuments will be closed on Mondays and Dutch palace and Jewish Synagogue will be closed on Fridays. Revisit to the same place can be done on extra payment only. Please recheck that your sightseeing will not fall on holiday mentioned in the website itinerary. Optional activities mentioned in the Itinerary have to be paid by guest directly.
- Cancellation within 30 Days prior to the arrival date of the tour packages / Hotel Booking / Transportation: No retention charge unless otherwise specified.
- Cancellation within 15 Days prior to the arrival date of the tour packages / Hotel Booking / Transportation : 50% retention.
- Cancellation within 10 Days prior to the arrival date of the tour packages / Hotel Booking / Transportation or Non - Utilization of the same : 100% Retention.